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1. Returns / Exchange Frozaacart offers a 2-day easy return and exchange policy through WhatsApp. To initiate a return or exchange, customers must contact us within 2 days of delivery on WhatsApp at 9014188688 and provide the following details: Order ID (OID) A clear photograph of the delivered product A clear photograph of the parcel’s front-side invoice Note: Return or exchange requests submitted after 2 days of delivery will not be accepted. Innerwear and Nightwear items are non-returnable due to hygiene and safety reasons.

2. Order Cancellations Customers may cancel their order before it has been shipped. Once an order has been shipped, it cannot be cancelled under any circumstances.

3. Refunds Refunds will be processed under the following timelines: To Bank Account: Within 7 working days after the returned product is received and verified in its original condition. To Frozaacart Wallet: Within 2 working days after the product is returned and verified. Frozaacart Wallet balance can be used to purchase any product available on Frozaacart’s website or mobile application. For any delays or assistance, customers may contact our support team.

All orders are delivered within 5 to 7 working days from the date of confirmation, depending on the delivery location and courier service availability.