Return and refund policy

1. Returns / Exchange

Frozaacart offers a 2-day easy return and exchange policy through WhatsApp.

To initiate a return or exchange, customers must contact us within 2 days of delivery on WhatsApp at 7880068507 & Mail forzaacart@gmail.com and provide the following details:

  • Order ID (OID)

  • A clear photograph of the delivered product

  • A clear photograph of the parcel’s front-side invoice

Note:
Return or exchange requests submitted after 2 days of delivery will not be accepted.

Innerwear and Nightwear items are non-returnable due to hygiene and safety reasons.

2. Order Cancellations

Customers may cancel their order before it has been shipped.
Once an order has been shipped, it cannot be cancelled under any circumstances.

3. Refunds

Refunds will be processed under the following timelines:

  • To Bank Account: Within 7 working days after the returned product is received and verified in its original condition.

  • To Frozaacart Wallet: Within 2 working days after the product is returned and verified.

Frozaacart Wallet balance can be used to purchase any product available on Frozaacart’s website or mobile application.

For any delays or assistance, customers may contact our support team.

Additional Conditions

Reverse Pickup Charge

A Reverse Pickup Charge of ₹100 per product/quantity will be deducted for doorstep return pickup services.
The remaining amount will be refunded to the customer’s bank account within 7 days of product return.

Non-Serviceable Pincode

If a customer’s pincode is not serviceable by our courier partners, the customer will be provided with the supplier’s address for self-couriering the return.
In such cases, no deduction will be applied, and a full refund will be issued within 7 days of receiving the product.

Exchange Requests

There are no charges for exchange requests.

Monthly Limit

Up to 2 products/quantities per Customer ID may be returned or exchanged within a calendar month.

Incorrect or Damaged Product Claims

If a customer claims that the product received is different from what was shown on the website, or arrives damaged, an unboxing/opening video of the parcel is required within 24 hours of delivery for verification and arrangement of a replacement.

Wrong or Damaged Product Delivered

In cases where a wrong or damaged product is verified, Frozaacart will provide a free replacement only. Refunds are not applicable for such cases.